Privacy Policy

Effective Date: February 5, 2026

Updated: February 27, 2026

Who we are. Turnover Cleanouts and Junk Removal (the “Company,” “we,” “us,” or “our”) provides real‑estate turnover cleanouts, full property cleanouts, storage unit trash‑outs, residential junk haul‑off, and light demolition/cleanup. Our website is turnoverjunk.com (the “Site”).

Scope. This Privacy Policy explains how we collect, use, and share information when you visit the Site, request an estimate, schedule service, purchase or use our services, or interact with our emails and SMS/MMS (“texts”).

Information We Collect

Contact details (name, email, phone number, service address).

Service details you choose to share (project type, photos/videos, access instructions).

Payment info processed by our payment processor(s) (we do not store full card numbers).

Communications you send us (forms, email, and texts if you opt in).

Usage data (IP address, device/browser type, pages viewed, referring URLs) via cookies and similar tools, only used in aggregate to understand site usage.

We do not knowingly collect information from children under 13.

How We Use Information

Provide and improve our estimates, scheduling, on‑site service, and support.

Communicate with you (email and, if you opt in, SMS/MMS).

Send estimates/confirmations, arrival windows, updates, and follow‑ups.

Send promotions and educational content (you can opt out any time).

Maintain security, prevent fraud, and comply with law.

SMS/MMS Program (A2P)

With your express consent, we may send texts about residential and/or commercial junk removal projects to provide quotes, appointment reminders, project notifications, and other service-related communications to customers. We may send limited marketing messages such as special offers and discounts.

Message frequency: recurring; frequency varies.

Message & data rates may apply.

Opt‑in: via web form checkbox. Consent is not a condition of purchase.

Opt‑out: Text STOP to cancel. For help, text HELP or contact us using the details below. You’ll receive a confirmation text.

Disclaimer: Delivery may be delayed; carriers are not liable for delayed or undelivered messages. Please notify us if you change your mobile number.

Cookies & Analytics

We use cookies and similar technologies to operate the Site and understand usage. You can control cookies in your browser settings.

How We Share Information

We share information with trusted service providers (hosting, payment processing, email/SMS platforms, scheduling, analytics) who help us operate the Site and services; with authorities when required by law; and in connection with a business transfer. We do not sell personal information.

SMS consent is not shared with third parties (except SMS providers).

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

Email: Use the unsubscribe link in our emails.

SMS/MMS: Text STOP to cancel.

Cookies: Adjust browser settings to block or delete cookies.

Access/Deletion Requests: Depending on your location, you may have rights to request access or deletion. Contact us at the email below.

Security

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

Changes

We may update this Privacy Policy. The “Effective Date” shows the latest revision.

Contact

Turnover Cleanouts and Junk Removal LLC
1140 Regiment Dr NW, Acworth GA, 30101
Phone/SMS: 770-525-9308
Email: [email protected]
Website: https://turnoverjunk.com/